Torres del Paine Helicopter Experience

 

1. COMPANY OVERVIEW

 

AMIGOS PATAGONIA is a Chilean-based international tourism company specializing in custom experiences throughout Patagonia. The helicopter service is provided in cooperation with DAP HELICÓPTEROS LTDA., the authorized air operator. Together, we aim to deliver world-class, personalized experiences that uphold the highest safety and operational standards.

 

2. DESTINATION

 

This experience takes place in Torres del Paine National Park, a UNESCO Biosphere Reserve famous for its granite peaks, glaciers, lakes, and wildlife. All aerial operations are subject to aeronautical regulations, airspace clearance, and prevailing weather conditions.

 

3. SERVICE INCLUSIONS

 

Unless otherwise specified in writing, the service includes:

 

• Private round-trip ground transfer within Punta Arenas

• Helicopter flight (maximum 2 passengers per flight)

• Private bilingual guide

• Bottled water and lunch

• Entrance ticket to Torres del Paine National Park

All logistical details and modifications are recorded in communications between the parties and form part of this agreement.

 

4. SERVICE EXCLUSIONS

The following are not included in the service price:

• Gratuities

• Personal expenses or souvenirs

• Travel insurance (mandatory, see Clause 10)

 

5. PAYMENT TERMS

 

The Client agrees to pay:

50% deposit within fifteen (15) days of receiving and signing the contract.

Remaining 50% no later than fifteen (15) days before the scheduled flight.

Failure to pay the full amount by the specified date constitutes a material breach of contract, making the Client liable for any resulting damages under Chilean law. This breach entitles AMIGOS PATAGONIA to terminate the contract immediately.

 

All expenses related to aircraft positioning, fuel loading, or other operations outside standard aerodromes (requested by the Client) are the Client’s responsibility, as are transportation, accommodation, and meals for the crew (two persons) when necessary.

 

From the moment the Client falls into payment default, they assume responsibility for all damages, including those caused by unforeseen events or force majeure, that may affect the aircraft during the contract period.

 

6. OPERATIONAL CONDITIONS

 

The helicopter charter is valid only for the date and time originally contracted.

Rescheduling due to Client request, delay, or other cause attributable to the Client is conditional upon aircraft availability and may not exceed the contract validity date.

 

AMIGOS PATAGONIA are not responsible for delays or cancellations due to weather, technical factors, or force majeure events. The Client expressly releases the company from any claim for damages resulting from such causes.

 

If the flight cannot be conducted due to causes directly attributable to DAP HELICÓPTEROS LTDA., a 90% refund of the amount paid for the helicopter portion will be issued.

 

If the flight is canceled due to weather conditions and cannot be rescheduled within the validity period, AMIGOS PATAGONIA. will reimburse 90% of the total amount paid.

 

If a cruise ship omits its scheduled port call, the service is deemed rendered and no refund applies.

 

Changes in the flight route requested by the Client during execution that incur additional costs will be invoiced at the operator’s established hourly rate.

 

The Client and passengers must comply with all legal and operational requirements for air transport and follow all instructions from the aircraft commander, as established by Chilean aeronautical law. Failure to do so releases both companies from all liability.

 

7. PASSENGER RESPONSIBILITIES

 

Passengers must follow all safety instructions from Amigos Patagonia staff and the aircraft commander.

Any conduct contrary to these instructions may result in immediate suspension of the service without refund.

The Client is responsible for ensuring that all passengers comply with legal documentation, weight limits, and declared baggage requirements.

 

8. ATTIRE & SAFETY

 

Given Patagonia’s variable weather, passengers must dress appropriately. Minimum recommended attire includes:

 

• Three layers of clothing (base, insulation, waterproof shell)

• Hat and gloves

• Waterproof trekking shoes

 

Amigos Patagonia may suspend outdoor activities if attire is deemed unsafe. Passengers insisting on continuing do so under their own responsibility.

 

9. FORCE MAJEURE CLAUSE

 

Amigos Patagonia offers a 100% refund if a traveler cannot participate in the tour for reasons beyond their control (force majeure), including:

 

• Travel advisories issued by a government after booking

• Acts of war, terrorism, or civil unrest directly affecting the service area

• Natural disasters or pandemics that prevent access to the region

 

This clause does not apply to cancellations resulting from cruise itineraries omitting the scheduled port call, nor to cancellations caused by the Client’s personal or logistical reasons.

 

10. INSURANCE REQUIREMENT

 

All passengers must carry valid travel insurance covering:

 

• Emergency medical evacuation

• Helicopter and aerial activity

• Weather-related delays or cancellations

 

Personal accident and liability coverage

 

By confirming this service, the Client acknowledges this requirement and releases Amigos Patagonia and DAP HELICÓPTEROS LTDA. from liability for any event not covered by such insurance.

 

11. ACCEPTANCE

 

Payment of the service, whether partial or total, implies full acceptance of all terms and conditions herein. This agreement is governed by Chilean law and becomes effective upon the Client’s deposit or signature.